Sometimes on newer fitments, there can be some issues with parts shipped vs the parts required for your vehicle. Any installed parts cannot be returned under our normal policy. We work very hard to ensure our data is accurate and porducts represent exactly what you will be getting. We try to make our auto parts catalog as easy to navigate as possible. Once the RMA is processed our team will evaluate the warranty eligibility. We cannot offer reimbursement for labour and installation fees. Most warranties cover the replacement of the product and not the installation of that product. Our team at Capital Auto Parts are experts at navigating the warranties process. Each brand/manufacturer have their own processes with warranties. If you have any questions regarding the warranty, please call or email our 1-86Įvery product we sell is backed by a manufacturer's warranty. Most of the time it was simply misrouted and we can have it delivered in 1-2 days. If for some reason you don't receive your purchase and the tracking number was provided please contact our team at immediately in order for us to trace the package. The product would be required to be repackaged in original packaging Then please contact us in order to process a pickup of the product. Should you only notice damages after opening the package please take images of the packaging along with the product. This way we can ship new product quickly. If this happens, please take images of the damaged product and contact us immediately for resolution. If your order arrives damaged, you may refuse the shipment. Any shipping damages should be reported to Capital Auto Parts as soon as noticed in order for us to file a claim with the courier. This simply helps us with the shipping damage process. P lease always try to inspect packages prior to the signature on arrival. Some clearance items may incur a restocking fee. Oversized Products Requiring LTL (Skid Freight).Once the Terms are Accepted we Cannot Cancel, Refund or Exchange) Special Orders (Once an Item is Ordered and is a Special Order Our Team will Contact you for Confirmation and Delays.Custom Built to Order Products (Custom Wheel Drilling, Custom Wheel Finishes, ETC).Used or Installed Products (Excluding Defects).The credit on your statement will take about 5-7 business days to display. Refunds do take 3-5 business days to process on arrival. Once the product gets returned and processed by our team we will issue a refund back to your account. In order to make the returns process quick and efficient, it is highly recommended to reorder the proper product from our site. We don't reimburse the installation under any circumstances. Capital Auto Parts cannot compensate for damages during the installation. Once it arrives our returns team inspects the product and processes the return. Refunds and/or exchanges will only be processed once the package arrives at our warehouse. This helps ensure any extra shipping damages on the return shipping. Firstly, we need to ensure all the original packaging and paperwork are included with the product. Special orders will always be confirmed via telephone and/or email Special order items are non-returnable and non-exchangeable.This includes (Instructions, Paperwork, Hardware, Additional Parts and Packing Materials) Product must be returned with all accessories originally included.Product must be in the original condition and returned in it's original package.We cannot accept any items that have been used or installed.

To Make the Returns Process As Easy As Possible Please Email Us with Order Number As the Subject Requirements If you are unhappy with any item that has been purchased or an error with your order and it meets the return requirements below, it can be returned anytime within 365 days of the delivery date. At Capital Auto Parts, our goal is to make the process as easy to minimize the pain from our clients. We completely understand that returns and exchanges are a pain and sometimes confusing. At Capital Auto Parts, our number one priority is customer satisfaction.

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